Frequently Asked Questions
How do I clean tarnish off my jewelry?
There are several ways to safely clean tarnish off of metal. My favorite item to use is a polishing cloth by Sunshine, however you must never use this on gold plated items as it is micro-abrasive. You can also use a mixture of lemon juice and baking soda or any other product that safely cleans brass and sterling silver without scratching the surface.
What is the difference between Gold Filled and Gold Plated jewelry?
Gold plated jewelry has a microscopic layer of gold on top of base metal. Gold Filled jewelry however, contains a thick layer of gold usually at 20% of the metal thickness. The result of gold filled jewelry is very long lasting gold layer, unlike plating which can wear off very quickly depending on jewelry care.
Gold filled jewelry is a great option for people with base metal allergies.
Is your jewelry nickel free?
Yes, all of my jewelry is nickel free!
Do you repair broken jewelry?
Cosmic Twin jewelry is built to last, however, if for any reason you find yourself with a damaged or broken piece, please feel free to contact us. Jewelry is not indestructible by any means, chains do not do well under continuous pulling, nor does jewelry like to be sitting in water, or put through incredible force. If you find yourself in need of a repair please email us a description of what happened to your item and we will be happy to see about fixing it, a repair fee + shipping cost will apply.
Do you ship internationally?
Yes. Shipping for international orders is $15, orders are shipped via USPS First Class international, which usually takes about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. We cannot predict, nor are we responsible for a package taking longer than the USPS stated delivery time, and First Class International shipments cannot be tracked once they leave our studio. If you are concerned about tracking, please contact us to make other shipping arrangements.
Note that international shipments may be subject to import tax and Cosmic Twin is not responsible for customs fees or taxes charged upon arrival to your destination. Please contact us if you have any further questions or concerns about international shipping.
Can I return my order?
All Cosmic Twin jewelry is custom made to order and therefore is non-refundable. To be sure you will love your jewelry please ask any questions prior to ordering. Each item is handmade and may vary slightly. If an item is defective/damaged we will be happy to exchange it or repair it as we see fit. We do not offer exchanges or returns on international orders. Return shipping costs are the responsibility of the customer.